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Frequently Asked Questions - Storage

Support for the Neuros OSD

(Other Products: Recorder 2/Recorder 2+ | 442 | DAC)

Storage - Neuros OSD Support

Documents, Videos and Files


Frequently Asked Questions

How do I format my USB hard drive to FAT 32?
For Windows
If you want to record to/play from an external hard drive, you will need it to be formatted in FAT 32 file system. However, Windows imposes a limitation that prevents users from formatting a drive to a size greater than 32GB. As most drives these days are greater than 32GB, we recommend the following:
  1. Format your drive using Windows and a free program called SwissKnife. A manual on how to use this program can be found here.
  2. Some customers have experienced problems with SwissKnife. If you are one of them, please try using the HP USB Disk Storage Format Tool.
  3. If this solution does not work as well, try using the RidgeCrop FAT 32 Formatter. You will have to download fat32format.exe. Please save this file to your C drive (C:\). From Windows, click Start. Click Run. Type cmd. From the comand prompt, type C: and press enter. Find the drive letter for your external drive in My Computer. For example, say it is drive X:. "Type Fat32Format X:" without the quotes. Your hard drive will be formatted. Make sure to use the drive letter of your external drive. Do not use C:! This will format your computer's HD!
  4. If you are still having trouble, please try mkdosfs FAT 32 Formatter.

For Mac OS X
We have found instructions on how to format your external hard drive to FAT 32 on your Mac OS X here.

Please note that these tools and references are not supported by Neuros Technology.
Why isn’t my external hard drive recognized by the Neuros OSD?
For Windows
If you want to record to/play from an external hard drive, you will need it to be formatted in FAT 32 file system. However, Windows imposes a limitation that prevents users from formatting a drive to a size greater than 32GB. As most drives these days are greater than 32GB, we recommend the following:
  1. Format your drive using Windows and a free program called SwissKnife. A manual on how to use this program can be found here.
  2. Some customers have experienced problems with SwissKnife. If you are one of them, please try using the HP USB Disk Storage Format Tool.
  3. If this solution does not work as well, try using the RidgeCrop FAT 32 Formatter.

For Mac OS X
We have found instructions on how to format your external hard drive to FAT 32 on your Mac OS X here.

Please note that these tools and references are not supported by Neuros Technology.
Can I record content off the hard drive of my TiVo or DVR with the Neuros OSD?
Yes. Connect your DVR/TiVo to the Neuros OSD with the included RCA cable (red, white and yellow), and play the content you wish to remove from your hard drive. Hit record on the Neuros OSD remote control, and the OSD will convert the file played from your DVR into a standard digital MP4 file that will be saved on a storage device of your choice.
What video format does the Neuros OSD uses for the recording?
The Neuros OSD records in the standard and open MP4 format compatible with a wide range of devices. Videos recorded with the Neuros OSD can not only be played a TV set using the OSD as a player, but can also be viewed on PC/Laptops and popular PMPs like the iPod/Nano/iPhone, the PSP, smartphones etc...
How big are the files recorded?
For the highest setting, 1 hour of video is about 1GB. It means that even on the highest setting, you could have a video library with all your favorite content on a single hard drive.
Does the OSD come with a built-in hard drive?
No, the OSD has no internal storage, but you can plug in any USB external hard drive (with the FAT 32 format), use standard flash cards or networked storage devices (NAS, PC, etc...).
What is the largest capacity memory card that can be used with the OSD?
We have tested up to 8GB in size for memory cards with the OSD with working results. Using the OSD's USB connection, you can hook up external hard drives and expand your space to almost unlimited levels. SDHC cards are compatible with the OSD when using an adapter.
Can I record straight to the iPod video and PSP via the USB port?
With the iPod, your mileage may vary. Apple has changed the way the iPod interacts with its USB port. As a result, there is a risk that your iPod will be formatted if you plug your iPod directly into the USB port. We recommend you record your video to a USB storage device, CF card or SD card, and then import your files into iTunes. Or, if your OSD is connected to your home computer via a network, you can do this automatically. See the Neuros Forums for more details.
What type of memory cards does the OSD accept?
The OSD accepts SD memory cards, MMC memory cards, MS (Pro and Pro Duo) memory cards, CF memory cards, and microdrives. This includes all mini/micro variants of the previously mentioned cards assuming you have the proper adapters. The OSD is compatible with the newer SDHC cards, if you use an adapter.
What devices can I record to other than memory cards?
You can record to micro drives, USB thumb drives, external hard drives, to the PSP, iPod video (among many USB storage/portable media devices) and PCs (network required).
Can the Neuros OSD play songs stored on my iPod?
You will be able to play only DRM-free songs. This excludes most songs purchased through iTunes, but includes most songs purchased through DRM-free sites, such as Amazon Unbox.
How do I record video using the Neuros OSD?
Once connected, you preview what you want to record through the TV. Then when you know what you want to record, you hit the record button and enjoy the show. Then after you're done, hit the stop button, your file will be saved to whatever storage device you use. You will be able record to either a memory card, USB device (PSP, iPod, external hard drive, etc.) or PC (network required).
Can I save the content recorded with the OSD on a DVD?
Absolutely, once in the digital format, video can be edited and even changed to a different format like MPEG2 (this step requires a PC). Once in the MPEG2 format files can be burned on a DVD. Note that saving a file on a hard drive make it easier to manipulate and access the content than if it was stored on a DVD.

More support

Neuros Forums - Post your issue to our user community.
Neuros Wiki - User-contributed Wiki with articles, tips and tricks.
For Neuros Support, please email support@neurostechnology.com